Question 1

Getting started: First steps after installation

Accepted Answer

Get your notifications working in 3 simple steps: activate the theme extension, create your first campaign, and wait a few minutes. Your notifications will start appearing on your storefront automatically.

| Activate the theme extension, create your first campaign with just a name and notification type, then wait 5-10 minutes for notifications to appear.

|| Setup Checklist:

Copy your Account ID from Settings
Activate theme extension in theme editor
Create a campaign (Standard mode)
Set campaign to Live status
Wait 5-10 minutes and test on storefront

Navigation:

Step 1: Get Your Account ID
Step 2: Activate Theme Extension
Step 3: Create Your First Campaign
Common Mistakes
Next Steps

After installing Social Proof Live, follow these 3 steps:

Step 1: Get Your Account ID

Click Settings in the top right of the page
Copy your Account ID (you'll need this for the theme extension)

Step 2: Activate Theme Extension

Option 1: Use the Verify Extension Link (Recommended)

If your Account ID is missing or incorrect, you'll see a "Verify Extension" section in the app dashboard
Click the link in that section - it will take you directly to the theme editor with the extension settings open
Enter your Account ID and toggle the extension ON
Click **

Question 2

Activating theme extension: Step-by-step guide

Accepted Answer

Activate the theme extension using the Verify Extension link in the dashboard (if Account ID is missing) or manually through the theme editor. Enter your Account ID and toggle the extension ON.

| Go to Shopify Admin → Online Store → Themes → Customize → Find "App embeds" or "Theme extensions" → Toggle "Social Proof Live" ON → Enter Account ID → Save.

Navigation:

Step 1: Open Theme Editor
Step 2: Find App Extensions
Step 3: Find Social Proof Live
Step 4: Activate Extension
Step 5: Enter Account ID
Step 6: Save Theme
Step 7: Wait and Test
Troubleshooting

Step-by-Step Instructions

Step 1: Open Theme Editor

Go to Shopify Admin
Click "Online Store" → "Themes"
Find your active theme
Click "Customize" button

Step 2: Find App Extensions

In theme editor sidebar, look for:
"App embeds" section, OR
"Theme extensions" section, OR
"Apps" section
Location varies by theme
May be in different sidebar sections

Step 3: Find Social Proof Live

Scroll through app extensions list
Look for "Social Proof Live" or "Social Proof"
May show as app name or extension name
If not visible: May need to enable app embeds in theme

Step 4: Activate Extension

Find tog

Question 3

Notification display issues: Wrong position or appearance

Accepted Answer

If notifications appear in the wrong position or look incorrect, check position settings, animation preferences, custom CSS conflicts, and theme compatibility. Adjust settings in the campaign editor.

| Check Global Settings for position. Check campaign Advanced Settings for animation and custom CSS. Custom CSS or theme conflicts may affect appearance. Test on storefront to see actual appearance.

Position Issues

Location: Settings (top right) → Global Settings
Options: Bottom-right, bottom-left, top-right, top-left
Scope: Global (affects all campaigns)
Fix: Change position in Global Settings

Animation Issues

Location: Campaign → Edit → Advanced Settings
Options: Slide, Fade, None
Scope: Per campaign
Fix: Change animation style per campaign

Custom CSS Issues

Location: Campaign → Edit → Advanced Settings
Problem: Custom CSS may conflict with theme
Fix: Review custom CSS, remove conflicting styles
Test: Remove custom CSS temporarily to test

Theme Conflicts

Some themes have CSS that affects notifications
May override notification styles
Solution: Use custom CSS to override theme styles
Or: Contact theme developer

Appearance Problems

| Problem | Check | Fix | |---------|-------|-----| | Wrong size | Custom CSS for width/height | Adjust CSS | | Wrong colors | Custom CSS for colors | Adjust CSS | | Wrong font | Custom CSS for font-family | Adjust C

Question 4

Static notification best practices: Effective messages

Accepted Answer

Write effective Static notification messages by keeping them short, using specific numbers, creating trust without being pushy, testing different messages, and rotating multiple messages to keep content fresh.

| Keep messages short, use specific numbers, create trust, avoid spammy language, test different messages, use browser data variables for personalization, and rotate multiple messages for variety.

Message Writing Tips

| Tip | Why | Example | |-----|-----|---------| | Keep short (under 50 words) | Visitors read quickly | "⭐ Trusted by 10,000+ customers" | | Use specific numbers | More credible | "10,000+" not "many" | | Create trust | Builds confidence | "💯 30-day guarantee" | | Avoid spammy | Professional tone | "Limited time offer" not "BUY NOW!!!" | | Test different | Find what works | Try 3-5 variations |

Browser Data Personalization

Use browser data in your messages:

| Variable | Shows | Example Usage | |----------|-------|---------------| | {{browserData.city}} | Visitor's city | "Welcome from {{browserData.city}}!" | | {{browserData.country}} | Visitor's country | "Ships to {{browserData.country}} - Free delivery" | | {{browserData.time}} | Current time | "Order before {{browserData.time}} for same-day shipping" | | {{browserData.date}} | Current date | "Today's special: {{browserData.date}}" |

Message Examples

Trust Messages: ``` ⭐ Trusted by 10,000+ customers worldwide 💯 30-day money-back guarantee 🔒

Question 5

Notifications not showing: Complete troubleshooting guide

Accepted Answer

Complete guide to fixing notification display issues. Check theme extension, Account ID, campaign status, data availability, targeting settings, and browser compatibility. Follow step-by-step troubleshooting.

| Most common issue. Check: Theme extension activated, Account ID matches, campaign is Live, testing on storefront (not admin), waited 5-10 minutes, and page/device targeting is correct.

Navigation:

Most Common Causes
Quick Test
Still Not Working?

Most Common Causes (In Order)

1. Theme Extension Not Activated (90% of issues)

Check: Go to theme editor → Look for "Social Proof Live" extension
Fix: Toggle extension ON → Enter Account ID → Save theme
Verify: Extension shows as active/enabled

2. Account ID Mismatch

Check: Compare Account ID in Settings vs theme extension
Fix: Copy Account ID from Settings → Paste in extension exactly
Verify: Both match character-for-character

3. Testing in Admin

Check: Are you testing in Shopify admin?
Fix: Open storefront in new tab (yourstore.com)
Verify: Test on actual storefront, not admin

4. Campaign Not Live

Check: Campaign list shows status
Fix: Edit campaign → Change status to "Live"
Verify: Status shows "Live" in campaign list

5. Not Waiting Long Enough

Check: How long since activation?

- Fix: Wait 5-10 minutes after any changes

Question 6

Campaign Live but notifications not showing: Troubleshooting

Accepted Answer

If your campaign is Live but notifications aren't showing, check theme extension activation, Account ID matching, data availability, and page/device targeting. Most issues are caused by missing theme extension activation.

| Most common causes: Theme extension not activated, Account ID mismatch, testing in admin, not waiting long enough, wrong page/device targeting, or no data available for notification type.

Step-by-Step Troubleshooting

Step 1: Check Theme Extension

Go to theme editor
Verify "Social Proof Live" extension is toggled ON
Check Account ID is entered correctly
Save theme if you made changes

Step 2: Verify Account ID

Click Settings (top right) (top right of the page)
Copy your Account ID
Go to theme editor → Extension settings
Verify Account ID matches exactly
Even one character off = won't work

Step 3: Check Campaign Status

Go to campaign list
Verify campaign shows "Live" status
If shows "Draft": Click Edit → Change to Live
Draft campaigns don't show notifications

Step 4: Test on Storefront

Open your storefront in new tab
Use incognito/private browsing
Browse a product page
Wait 10-15 seconds
Notification should appear

Step 5: Check Targeting

Edit campaign → Rule Options tab
Verify "Show on Pages" includes page you're testing
Verify "Device Type" matches your device
If testing mobile: Must be actual mobile device

Frequently Read Articles

Browse All Categories