Account ID mismatch: How to fix it

If your Account ID doesn't match between Settings and the theme extension, notifications won't work. Copy the Account ID from Settings and paste it exactly (character-by-character) into the theme extension settings.

Why Account ID Must Match

• Account ID links your app to theme extension
• Mismatch = extension can't communicate with app
• Result: No notifications show
• Must match exactly (case-sensitive)

How to Get Your Account ID

1. Open Social Proof Live app
2. Go to "Settings" page
3. Find "Account ID" field
4. Copy the entire Account ID string
5. It's a long alphanumeric string

How to Update in Theme Extension

1. Go to Shopify Admin → Online Store → Themes
2. Click "Customize" on active theme
3. Find "Social Proof Live" extension
4. Click on extension (opens settings)
5. Find "Account ID" field
6. Paste your Account ID from Settings
7. Verify it matches exactly
8. Save theme

Verification

• Compare Account ID in Settings vs extension
• Check character-by-character
• Ensure no extra spaces
• Ensure no missing characters
• Case-sensitive (uppercase/lowercase matters)

• Copying partial Account ID
• Adding extra spaces
• Missing characters
• Wrong case (uppercase/lowercase)
• Using old Account ID after account change

If Account ID Changed

• Sometimes Account ID can change
• If notifications stop working: Check if Account ID changed
• Update extension with new Account ID
• Wait 5-10 minutes after update

• Double-check both Account IDs match exactly
• Try copying/pasting again
• Clear browser cache
• Wait longer (up to 30 minutes)
• Contact support if persistent

Next Steps:

• Copy Account ID from Settings
• Update in theme extension
• Verify exact match
• Test on storefront after 5-10 minutes
• See "Why aren't notifications showing?" for more help

Updated on: 03/01/2026