Activating theme extension: Step-by-step guide

Activate the theme extension using the Verify Extension link in the dashboard (if Account ID is missing) or manually through the theme editor. Enter your Account ID and toggle the extension ON.

Navigation:

• Step 1: Open Theme Editor
• Step 2: Find App Extensions
• Step 3: Find Social Proof Live
• Step 4: Activate Extension
• Step 5: Enter Account ID
• Step 6: Save Theme
• Step 7: Wait and Test
• Troubleshooting

Step-by-Step Instructions

Step 1: Open Theme Editor

• Go to Shopify Admin
• Click "Online Store" → "Themes"
• Find your active theme
• Click "Customize" button

Step 2: Find App Extensions

• In theme editor sidebar, look for:
• "App embeds" section, OR
• "Theme extensions" section, OR
• "Apps" section
• Location varies by theme
• May be in different sidebar sections

Step 3: Find Social Proof Live

• Scroll through app extensions list
• Look for "Social Proof Live" or "Social Proof"
• May show as app name or extension name
• If not visible: May need to enable app embeds in theme

Step 4: Activate Extension

• Find toggle switch next to "Social Proof Live"
• Toggle switch to ON (enabled/green)
• Extension should show as active

Step 5: Enter Account ID

• Click on extension settings (if available)
• Find "Account ID" field
• Go to Social Proof Live app → Settings
• Copy your Account ID
• Paste into extension Account ID field
• Verify it matches exactly

Step 6: Save Theme

• Click "Save" button (top right)
• Wait for save confirmation
• Close theme editor

Step 7: Wait and Test

• Wait 5-10 minutes for changes to take effect
• Open storefront in new tab
• Browse a product page
• Notifications should appear

• Can't find extension: Check if app is installed, try different theme
• No Account ID field: Some themes auto-detect, verify in Settings
• Extension won't activate: Check theme compatibility, contact support
• Still not working: Verify Account ID matches exactly

Next Steps:

• Follow steps above
• Verify extension is active
• Test on storefront after 5-10 minutes
• See "Why aren't notifications showing?" if still issues

Updated on: 03/01/2026