Common setup mistakes: What to avoid
Common mistakes include forgetting to activate the theme extension, testing in admin instead of storefront, not waiting for data sync, and using wrong notification types for low-traffic stores.
Common Mistakes Checklist
Mistake | Problem | Solution |
|---|---|---|
Theme extension not activated | Notifications won't show at all | Go to theme editor → Activate extension |
Testing in admin | Notifications only show on storefront | Always test on actual storefront |
Not waiting long enough | Expecting instant results | Wait 5-10 minutes after changes |
Account ID mismatch | Extension can't communicate with app | Copy Account ID from Settings → Paste in extension |
Campaign set to Draft | Draft campaigns don't show | Change status to "Live" |
Wrong targeting | Notifications on wrong pages/devices | Check page/device targeting in Rule Options |
No data available | Notification type needs data but none available | Use Recent Orders or Static |
Too many/few notifications | Frequency too high or too low | Adjust interval in Global Settings |
Prevention
- Follow setup checklist
- Test thoroughly before going Live
- Read notification type requirements
- Check Events page for activity
- Start with simple campaigns
Next Steps:
- Review your setup against this list
- Fix any mistakes found
- Test on storefront
- See troubleshooting articles for specific issues
Updated on: 03/01/2026
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