Verifying notifications: How to check if they're working
Verify notifications are working by checking your storefront (not admin), ensuring the theme extension is activated, and confirming campaigns are Live. Use browser developer tools to check for script loading.
Events Page Metrics
Metric | What It Shows | Good Sign |
|---|---|---|
Messages Shown | Count of notifications displayed | Should increase over time |
Messages Clicked | Count of notifications clicked | Shows engagement level |
Click rate | Clicks / Shown | Higher = better engagement |
Manual Testing
- Go to your storefront (not admin)
- Browse a product page
- Wait 5-10 seconds
- Notification should appear
- Verify it looks correct
What to Check
Check | Location | What to Verify |
|---|---|---|
Campaign Status | Campaign list | Must be "Live" (not Draft) |
Theme Extension | Theme editor | Must be activated |
Account ID | Settings vs extension | Must match |
Page Targeting | Campaign → Rule Options | Check if on right pages |
Device Targeting | Campaign → Rule Options | Check if on right devices |
Troubleshooting
No notifications showing:
- Check theme extension activated
- Verify Account ID matches
- Check campaign is Live
- Wait 5-10 minutes after changes
Low Messages Shown:
- Check page/device targeting
- Verify enough data available
- Check global settings (interval, etc.)
No Messages Clicked:
- Check if button/clickable element present
- Verify redirect URL is set
- Test clicking yourself
Next Steps:
- Check Events page regularly
- Monitor Messages Shown/Clicked
- Test on storefront periodically
- See "Why aren't notifications showing?" if issues
Updated on: 03/01/2026
Thank you!