Basic Fixes

• Notifications not showing: Complete troubleshooting guide

  Complete guide to fixing notification display issues. Check theme extension, Account ID, campaign status, data availability, targeting settings, and browser compatibility. Follow step-by-step troubleshooting. Navigation: Most Common Causes Quick Test Still Not WFew readers

• Activating theme extension: Step-by-step guide

  Activate the theme extension using the Verify Extension link in the dashboard (if Account ID is missing) or manually through the theme editor. Enter your Account ID and toggle the extension ON. Navigation: Step 1: Open Theme Editor Step 2: Find App Extensions Step 3:Few readers

• Account ID mismatch: How to fix it

  If your Account ID doesn't match between Settings and the theme extension, notifications won't work. Copy the Account ID from Settings and paste it exactly (character-by-character) into the theme extension settings. Why Account ID Must Match Account ID links your app to theme extension MismatchFew readers

Advanced Issues

• Notification display issues: Wrong position or appearance

  If notifications appear in the wrong position or look incorrect, check position settings, animation preferences, custom CSS conflicts, and theme compatibility. Adjust settings in the campaign editor. Position Issues Location: Settings (top right) → Global Settings Options: BFew readers

• Low engagement: Notifications show but no clicks

  If notifications appear but visitors aren't clicking, improve message text, add compelling call-to-action buttons, test different positions, adjust timing, and ensure notifications are relevant to the page content. Normal Click Rates |—|--Few readers